Shipping Information

How much does delivery cost?

We offer a Flat Rate postage option Australia Wide of $9.95 for standard tracked postage or $12.50 express post.
Love Story IS FREE SHIPPING FOR ORDERS OVER $79. Orders are sent via tracked mail. We can also ship to virtually any address in the world

How long does it take for my order to be dispatched?

Love Story jewellery is shipped daily Monday to Friday for orders placed prior to 12 pm, from Newcastle NSW.

  • Love Story has approximately 5% of our jewellery collections as pre-orders. Generally, these items are our 9 and 18ct Gold pieces. Our Pre-orders are generally shipped within 7 days from Newcastle, NSW thanks to our Australian based supplier. Love Story order weekly from our Australian suppliers, to ensure pre-order items are shipped within these timelines. If you are in need of a quicker turnaround than 7 days for those special occasions, please let us know as there is an express service available. On the odd occasion, our supplier may be out of stock of the item, in these rare moments, we will notify you immediately and work with you to arrange a solution to suit your timeframe.
  • All 9 and 18ct Gold pieces are sent via Sign on delivery and fully insured from our door to yours.
  • Please note during busier seasons like Christmas this may require an extra couple of Business Days for your order to be processed.

How long does it take for orders to be delivered once dispatched?

All orders within Australia are sent via Tracked Delivery, once your order has been dispatched the delivery time depends on delivery location (i.e. East vs West Coast or Metro vs Regional). Many of our customers receive their orders within 5 Business Days via Standard Tracked Post.

How can I track my order

Love Story will email tracking information to the email address provided at time of purchase. Please check your spam folder, as sometimes unfortnually they do end up there.

Thank you

Deb and the Love Story Team