Returns and Refunds
We are sure you will love your purchase, from Love Story Australia. As much as we have loved completing your treasured piece.
Sometimes things happen, and you may find that you might have to return your treasured piece.
We are happy to return new, unused items within 7 days of delivery for a refund, with a deduction, of 20% for restocking for change of mind purchases.
Please note this will exclude postage if you have paid for postage. No personalised items or Pre-order items are able to be returned, for change of mind. We appreciate your understanding on this.
WHEN SHOULD I EXPECT MY REFUND
We will refund you as quickly as possible. However please use the below timelines, as a guide. You should expect to receive your refund due within four weeks of giving your package to the return shipper. However, in most cases, you will receive your refund a lot quicker. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Please ensure you send your return package via tracking. Love Story is not responsible for any goods returned, via no tracking, or non-arrival.
These timelines have been overestimated, too ensure we do not disappoint. As stated, we will refund as quickly as possible.