Returns and Refunds

We are sure you will love your purchase from Love Story Australia as much as we have loved completing your treasured piece.

Sometimes, things happen, and you may find that you might have to return your treasured piece.

We are happy to return new, unused items within 7 days of delivery for a refund, with a deduction of 20% for restocking for change-of-mind purchases.

Please note that this excludes artwork fees paid and postage. You cannot return personalised or Pre-order items if you change your mind. We appreciate your understanding.

WHEN SHOULD I EXPECT MY REFUND

We will refund you as quickly as possible. However, please use the below timelines as a guide. You should expect to receive your refund within four weeks of giving your package to the return shipper. However, in most cases, you will receive your refund a lot quicker. This period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Please ensure you send your return package via tracking and email hello@lovestory.com.au. Love Story is not responsible for goods returned without tracking or non-arrival.

These timelines have been overestimated to avoid disappointment. As stated, we will refund as quickly as possible.

Exchange (incorrect size issue)

Love Story Jewellery offer comprehensive sizing on all our website listings for rings, bangles and bracelets.

We suggest to follow the instructions for the best outcome for correct sizing.

Oops! You have ordered the incorrect size! No worries, we are happy to change to the correct size for you if the item is the following:

  1. New, resellable condition and not personalised.
  2. The item is packaged well for return to prevent damage.
  3. You cover shipping to us, and the new size will be returned once you pay for return shipping. Yes, there are two lots of shipping, and both must be via tracked shipping. This is to keep our prices low for all customers. You can use this link to pay for shipping so we can send the correct size back to you. https://lovestory.com.au/product/shipping-re-delivery/
  4. Please note that shipping is approximately $22 for standard tracked shipping for both ways. We suggest working out if this is cost-effective for the item. For EG, a $20 ring may be able to be re-gifted instead. The ring will end up costing approximately $42. However, if you re-gift the ring and purchase a new ring in the correct size, it is roughly $31, including shipping. This is a courtesy guide only, and we are happy to exchange.