Frequently Asked Questions

Below the FAQ are some common questions our customers ask before purchasing. If you have other questions, please don’t hesitate to send us an email at

Why do some photos turn out better than others?

The quality of the photos supplied has much to do with the result. We have gone into great detail to let you know which images will produce the best results. For the best results, please follow our guide by clicking here.

Am I able to pick up my order in-store?

Yes, that is not a problem. Once you enter your local postcode at checkout, you can choose Local pickup. If your postcode does not allow this on our website, and you wish to pick it up, please email

Can I engrave a photo on both sides of a pendant or keyring?

If the product allows this option, this is not a problem; you can find it in the dropdown menu on the product.

Can an NRL logo or any licensed logo be engraved on our pendants or keyrings?

Currently, Love Story does not offer to engrave licenced logos, such as NRL. If you are interested in having your business logo engraved, please get in touch so we can help.
Our ready-made keyrings, charms, and other jewellery pieces are licensed products that we have purchased from our suppliers.

How many floating charms do I choose for my Love Story Floating Locket?

The size of each floating charm is described in the description; the charms range from 4mm to 8mm, with most being large 8mm charms. We suggest approximately 6 x 8 mm floating charms for our 30 mm Love Story Lockets. Don’t worry; each floating locket can be opened to swap charms later.

I am trying to order more than 1 of the same floating charm; it will not allow me to order.

Our website only lists in-stock products. This means the quantity you are trying to enter is unavailable at present. Please email us at, and we will endeavour to refill the stock quickly.

Will my Love Story Locket give me a rash? What metal is my Love Story Locket made from?

Love Story uses hypoallergenic and non-tarnishing metal only in our lockets. Our lockets will not tarnish. This also keeps your Love Story Locket affordable for everyone to own.

How long does the shipping of my order take?

Love Story products are in stock in Newcastle, NSW. We generally ship the same day for orders placed before 12 p.m. Monday through Friday. A small number of items have a 3-7 day turnaround; this is generally some 9, 18ct, and sterling silver pieces.

Delivery information for each item can be found under the price in our listings.
Please select express shipping if you need a quicker turnaround than the dates shown for those special occasions. Please contact us if you need your item faster than the dates shown in the EXPRESS SHIPPING. On the odd occasion, our stock count may be incorrect. We will notify you immediately and work with you to arrange a solution to suit your timeframe in these rare moments.

Can I wear my Crystal Surround Jewellery in the water?

To ensure your stunning Love Story jewellery with Crystals stays beautiful throughout its life, we recommend not wearing these pieces in steam or water.