Frequently Asked Questions

Below FAQ are some common questions from our customers before purchasing. If you have other questions, please don’t hesitate to send us an email at

Why do some photos turn out better than others?

The quality of the photos supplied has a lot to do with the result. We have gone into great detail to let you know which images will produce the best results. For the best results, please follow our guide by clicking here.

Am I able to pick up my order instore?

Yes, that is not a problem. At checkout, once you put your local postcode, you will be able to choose Local pickup. If your postcode does not allow this on our website, and you wish to pick it up, please email

Am I able to have a photo engraved on both sides of a pendant or keyring?

This is not a problem if the product allows this option; you can find it in the dropdown menu on the product.

Is it possible to have an NRL logo or any licensed logo engraved on our pendants or keyrings?

Currently, Love Story does not offer to engrave licenced logos, e.g. NRL. If you are interested in having your business logo engraved, please get in touch with us so we can help further.
Our ready-made keyrings, charms and other jewellery pieces, some of which are licensed products, that we have purchased from our suppliers.

How many floating charms do I choose for my Love Story Floating Locket?

Each floating charm has the size in the description; the floating charms range from 4mm to 8mm, with most being large 8mm floating charms. We suggest for our 30 mm Love Story Lockets approx 6 x 8mm floating charms. Not to worry, as each floating locket can be opened to swap charms later.

I am trying to order more than 1 of the same floating charm; it will not allow me to order?

Our website has in-stock products only listed. This means the quantity you are trying to enter is unavailable at present. Please email us at, and we will endeavour to refill the stock quickly.

Will my Love Story Locket give me a rash? What metal is my Love Story Locket made from?

Love Story uses hypoallergenic and non-tarnishing metal only in our lockets. Our lockets will not tarnish. This also keeps your Love Story Locket affordable for everyone to own.

How long does the shipping of my order take?

Love Story products are in stock in Newcastle NSW. Generally, we ship the same day for orders placed before 12 pm Monday to Friday.
If you have chosen an item with an extra shipping time (don’t worry, they are easy to spot, the item will have the below Delivery information in the description).

Delivery Information for additional shipping time products only.
Love Story orders weekly from our Australian suppliers. We are generally shipped within seven business days from Newcastle, NSW, thanks to our Australian-based supplier. If you need a quicker turnaround than seven days for those special occasions, please let us know as there is an express service. On the odd occasion, our supplier may be out of stock of the item. We will notify you immediately and work with you to arrange a solution to suit your timeframe in these rare moments.

Can I wear my Crystal Surround Jewellery in the water?

To ensure your stunning Love Story jewellery with Crystals stays beautiful throughout its life, we recommend not wearing these pieces in steam or water.