Shipping & Delivery
Here at Love Story Jewellery, we know how excited you are to receive your beautiful new jewellery. This page outlines everything you need to know about our shipping process.
Shipping Summary (At a Glance)
- Fast Dispatch: Most orders, including personalised items, are dispatched daily (Mon-Fri) from Newcastle, NSW, if placed before 12 PM AEST excluding pre-orders.
- Australian Shipping Costs: We offer a $10.95 flat rate for standard tracked shipping. Express Post is also available.
- FREE Shipping: All Australian orders over $99 receive FREE standard tracked shipping.
- Track Your Order: Once dispatched, you can track your order’s journey in three ways:
- Via the link in your shipping confirmation email.
- Directly on our Order Tracking Page.
- On your original order confirmation page, which updates with tracking details once shipped.
Order Processing & Dispatch
Our team works hard to get your special pieces to you as quickly as possible.
Standard & Personalised Items
We stock a wide range of our collection, and most personalised items are crafted and shipped daily (Monday to Friday) from our Newcastle, NSW studio for orders placed before 12 PM AEST.
Solid Gold Jewellery (9ct & 18ct)
To ensure the highest quality and value, our solid gold pieces are often crafted especially for you. Please allow up to 7 business days for these unique items to be perfected by our artisans before dispatch.
Peak Periods
During busy seasons like Christmas, Valentine’s Day, or Mother’s Day, please allow an extra couple of business days for order processing due to high demand.
In the rare event we cannot fulfil an out-of-stock item, we will contact you immediately to arrange a solution.
Australian Delivery Costs & Times
All prices are in AUD. All our delivery services are fully tracked for your peace of mind.
Standard Tracked Post ($10.95)
Once dispatched, most customers receive their order within 5 business days. Please allow up to 10 business days, as delivery times can vary based on your location (metro vs regional).
Express Tracked Post
For faster delivery, you can upgrade to Express Post at checkout for a small additional fee.
FREE Standard Shipping
Automatically applied at checkout for all orders over $99.
How to Track Your Order
Staying up-to-date on your delivery is easy. Once your order has been dispatched, you can track it using any of the following methods:
- Shipping Confirmation Email: You will receive an email with your tracking number and a direct link to view its progress. Please check your spam or promotions folder, as these emails can sometimes land there.
- Website Order Tracking Page: Simply enter your details on our dedicated tracking page here: https://lovestory.com.au/order-tracking/
- Order Confirmation Page: The original order confirmation page you viewed after purchase will be updated with your tracking information as soon as your order is on its way.
International Shipping
We ship to Australia, New Zealand, and the USA. If you live outside these countries, please email us at hello@lovestory.com.au, and we will do our best to accommodate your request.
Please Note for International Customers: The shipping charge covers transport costs only. It does not cover any import liabilities, customs duties, or taxes that may be applied by the government of your destination country. Love Story does not accept responsibility for these fees or for any customs-related delays.