Creating the Perfect Personalised Jewellery Gift

Creating the perfect personalised jewellery gift involves careful consideration of every detail. At Love Story, we strive to make unique, customised jewellery accessible and affordable for everyone across Australia. While our extensive experience allows us to maintain competitive pricing, we recognise that some customers desire an extra layer of certainty before their special jewellery piece goes into production. For this reason, we offer an optional Artwork Proof service. This comprehensive guide explains what our artwork proofs entail, how the process works, and how you can use this service to ensure your personalised jewellery gift is exactly as you envision it. We believe in transparency and fair value, ensuring this optional service meets the specific needs of customers seeking a preview and revision opportunity.

Understanding Love Story Artwork Proofs

Navigating the world of personalised jewellery gifts can raise questions about how your final product will look. Our Artwork Proof service is designed to provide clarity and peace of mind, especially for items with significant customisation.

What is a Love Story Artwork Proof?

An Artwork Proof from Love Story Jewellery is a digital mock-up of your chosen jewellery piece, showcasing precisely how your requested personalisation will appear. This service is offered as a paid option on select pieces, allowing you to preview the design layout, text, and graphics before we begin the actual engraving or printing process. Within two business days of placing your order and selecting the artwork proof option, you will receive a PDF file via email. This file serves as your design preview, giving you a clear visual representation of the final item. The service also includes the opportunity for revisions, ensuring you are delighted with the design.

Why Offer Paid Artwork Proofs? The Value Proposition

Our core philosophy at Love Story Jewellery centres on providing exceptional value and keeping prices low for all our customers. The majority of our personalised items can be accurately previewed using the standard customisation tools on our product pages. However, for more complex designs or when customers want absolute confirmation, the artwork proof offers a solution.

We offer this as a paid service for several key reasons:

  • Fairness: It ensures that customers who do not require or desire proof are not subsidising the cost for those who do. This keeps base product prices as low as possible for everyone.
  • Dedicated Service: Creating a detailed mock-up and managing potential revisions requires dedicated time from our design team. The fee covers this specialised service.
  • Targeted Need: Many products, such as a birthstone signet ring requiring only a single letter with a clear font preview on the website, do not necessitate a separate proof. Offering a paid proof for such simple items wouldn’t align with our commitment to fair value. The artwork proof option is typically available for items with more variables in terms of layout, multiple text lines, or graphic placement.

By offering this optional service, we cater to specific customer needs for a design preview while maintaining overall affordability.

The Artwork Proof Process Explained Step-by-Step

Understanding the workflow helps you know what to expect when you opt for an artwork proof:

  1. Ordering: Select the Artwork Proof option on the product page when placing your order (if available for that item).
  2. Proof Creation: Our design team meticulously creates a digital mock-up (PDF) based on your personalisation requests.
  3. Delivery: Within two business days, we will email the PDF proof to the same email address used during checkout.
  4. Check Your Email: It is crucial to monitor your inbox, including your junk or spam folders, as the proof will arrive via email.
  5. Follow Up: If you haven’t received your proof within the expected timeframe, please get in touch with our customer service team at hello@lovestory.com.au for assistance.

This streamlined process ensures you receive your personalised jewellery preview promptly, allowing the production process to move forward efficiently upon your approval.

What’s Included (and Not Included) in Your Artwork Proof?

To ensure clarity and manage expectations effectively, it’s essential to understand the scope of our artwork proof service.

What You Receive in Your Proof

When you order an artwork proof, you will receive:

  • A PDF document delivered via email.
  • A visual mock-up showing the jewellery piece you ordered.
  • A clear representation of your requested personalisation (text, font, graphics) positioned on the item mock-up.
  • The opportunity to request up to three rounds of revisions (explained further below).

This custom product proof is your chance to visualise the result and request adjustments if needed.

Limitations of the Artwork Proof Service

While the artwork proof provides a valuable preview, it’s essential to understand what is not included in this specific service fee. The service does not cover:

  • Photo Recreation or Vectorisation: We require usable, high-resolution photo files. The proof service does not include redrawing or converting low-quality photos.
  • Drawing New Characters or Symbols: Custom illustrations or the creation of entirely new graphics are outside the scope of a standard proof.
  • Creating Entire Designs from Scratch: The proof is based on the personalisation details you provide during the order; it’s not a full graphic design service for creating concepts from the ground up.
  • Creating Outline Versions of Images: Modifying supplied images (e.g., creating vector outlines) is not part of the proofing process.

These tasks often require significantly more design time and fall under specialised graphic design services. The artwork proof focuses specifically on mocking up the personalisation as requested on the chosen jewellery piece.

Making the Most of Your Artwork Proof: Understanding Revisions

The inclusion of revisions is a key benefit of the Love Story artwork proof service, allowing you to fine-tune the design.

What Constitutes a Revision?

A revision involves our team actioning your requested changes and supplying a new PDF proof reflecting those adjustments. It’s essentially an iteration of the design based on your feedback.

Examples of changes that can be requested within a revision include:

  • Adjusting text size (making it larger or smaller).
  • Changing text placement or alignment.
  • Requesting a different font (from available options).
  • Modifying the size or position of a graphic element.

Important Note: If you request multiple changes at the same time (e.g., change the font AND make the text larger), this counts as only one revision, provided the feedback is given together before a new proof is generated.

How Many Revisions Are Included?

Our standard artwork proof service includes up to three revisions. This allows ample opportunity to tweak the design to your satisfaction. Each revised proof will be sent as a new PDF to your email address.

The Revision Process

  1. Review Proof 1: Carefully examine the initial PDF proof.
  2. Provide Feedback: Reply to the proof email with clear instructions for any desired changes. Be as specific as possible.
  3. Receive Revised Proof: Our team implements the changes and sends a new PDF (Revision 1).
  4. Review and Repeat: Review the revised proof. If further adjustments are needed, reply again with specific feedback (this would initiate Revision 2).
  5. Approval: Once you are happy with the proof, reply to the email confirming your approval to proceed with production.

This iterative process ensures the final personalised jewellery gift aligns perfectly with your expectations.

Reviewing Your Artwork Proof Effectively: A Checklist

Receiving your artwork proof is an exciting step, but careful review is critical before giving your approval. Once a proof is approved, the design is considered final for production.

Key Elements to Check Meticulously

We strongly recommend examining your proof thoroughly. Getting a second opinion from a friend or family member can also be beneficial. Here’s a checklist:

  • Spelling and Grammar Accuracy: This is paramount. Check every word, name, and date for typos or grammatical errors. Personalised jewellery items cannot be corrected after production.
  • Text Readability and Legibility: Is the chosen font easy to read? Is the text size appropriate for the jewellery piece? Does it appear clear and distinct?
  • Personalisation, Placement, and Alignment: Is the text or graphic positioned where you envisioned it? Is it centred, left-aligned, or right-aligned as desired? Does it look balanced on the item?
  • Graphic Size and Proportions (if applicable): If your design includes a photo or graphic, ensure it’s the correct size relative to the jewellery item and text. Check if it appears distorted.
  • Overall Design Consistency: Does the complete mock-up look cohesive and meet your expectations? Ensure all elements requested are present.
  • Dates and Numbers: Double-check any dates, ages, or numerical figures for accuracy.

Approving the artwork proof signifies your confirmation that all details are correct and meet your requirements. Production commences based on this approved design. Taking a few extra minutes to meticulously review the custom artwork proof prevents potential disappointment later and ensures the final personalised jewellery gift brings joy. We rely on your approval as the final confirmation of the design details.

Timelines, Communication, and Approval

Efficient communication is key to ensuring a smooth process when using the artwork proof service.

Your Responsibility: Responding to the Proof

To maintain our production schedules and keep our overall prices competitive, we require timely responses to artwork proofs. When you opt for the artwork proof service, you agree to review and reply to our initial proof email within 5 Business Days. This response should either approve the proof for production or provide feedback for a revision.

Love Story Communication Protocol

Our communication process is designed to keep you informed:

  • Initial Proof: Sent via email within two business days of ordering.
  • Revision Proofs: Sent via email after receiving your feedback.
  • SMS Reminder: If we do not receive a reply (approval or revision request) to the initial proof email within approximately two business days of sending it, our team will attempt to send a reminder via SMS to the mobile number provided during checkout.
  • Correct Contact Details: Ensure the email address and mobile number provided at checkout are accurate to receive these communications.

Consequences of No Response: Cancellation Policy

Prompt responses are crucial. Sadly, if we do not receive any response (approval or revision request) to our artwork proof communications within the stipulated 5-business-day timeframe (starting from when the first proof was sent), we are unable to proceed indefinitely. In such cases, the order will unfortunately be cancelled. A refund will be processed in line with our standard Refund Policy (please refer to our website for full details). This policy is necessary to manage workflow and prevent production delays for all customers.

When is a Love Story Jewellery Artwork Proof Recommended?

While not essential for every order, the artwork proof service is particularly beneficial in certain situations:

  • Complex Designs: Orders involving multiple lines of text, intricate layouts, or the combination of text and graphics.
  • Specific Placement Requirements: When the exact positioning of the personalisation is critical.
  • High-Value Items: For premium Jewellery gifts, where absolute certainty about the appearance is desired.
  • Gifts for Major Occasions: For weddings, milestone birthdays, or significant anniversaries, where perfection is key.
  • Uncertainty About Preview: If you feel the standard online preview doesn’t fully capture how the personalisation will look on the specific jewellery piece.
  • Peace of Mind: Simply wanting that extra confirmation before the jewellery piece is permanently personalised.

Conversely, for straightforward personalisations like a single name on a keychain or one letter on a ring where the website preview is clear, an artwork proof is generally not required, and often not offered, aligning with our fair value approach.

Why Choose Love Story Jewellery for Your Personalised Jewellery Gifts?

At Love Story Jewellery, located in Bennett’s Green, NSW, and serving customers across Australia, we are passionate about creating high-quality, meaningful, personalised jewellery gifts. Our commitment extends beyond the products themselves to encompass the entire customer experience.

  • Quality and Craftsmanship: We use quality materials and processes to ensure your jewellery gift looks great and lasts.
  • Affordability: We continuously work to offer competitive pricing.
  • Customer Satisfaction: Your happiness is our priority.
  • Flexibility: Services like our optional Artwork Proof provide choices to meet different customer needs, offering enhanced design preview capabilities.

The Love Story artwork proof service is an integral part of our commitment to transparency and ensuring you receive a personalised jewellery item you genuinely love. It provides control and confidence, particularly for intricate or particular customisation requests.

Conclusion: Confirm Your Vision with an Artwork Proof

The Love Story Artwork Proof service offers a valuable opportunity to preview and refine your personalised jewellery gift design before it enters production. By providing a detailed PDF mock-up and allowing for up to three revisions, we empower you to confirm every detail, from spelling and grammar to layout and sizing. This optional, paid service ensures fairness by catering specifically to those who desire this extra step of verification, while helping us maintain affordable pricing for all our unique gifts. Remember to check your email diligently, review your proof carefully using our checklist, and respond within the 5-business-day timeframe to ensure a smooth process.

If you’re unsure whether an artwork proof is right for your order, or if you have any questions about the process, please don’t hesitate to contact our friendly customer service team. Explore our wide range of personalised jewellery gifts and let us help you create something truly special, with the added confidence our artwork proof service can provide.